Sorry to hear that you haven’t received your Tony’s Chocolonely yet. Have you earned your chocolate bar more than 10 workdays ago? Than we advise you to contact our support. You contact us by chatting with us on toogethr.com/dow or sending an e-mail to firstname.lastname@example.org. Is it less than 10 workdays? Then it is possible that your chocolate bar has been delayed on the way. Please be patient.