We are sorry to hear that you haven’t received your Tony Chocolonely bar yet. Have you earned your chocolate bar more than 10 workdays ago? Then we advise you to contact the Toogethr support section. You are able to chat with us on toogethr.com/callexcell or you can send an e-mail to email@example.com. Is it less than 10 workdays? Then it is possible that your chocolate bar has been delayed on the way. Please be patient!